We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name, address and contact details)
- Company information and Industry sector where appropriate
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Order processing and tracking
- Delivery and collection information
- Product purchased and timescales
We also receive personal information indirectly, from the following sources in the following scenarios:
- Given to us directly by the customer
- Searching the internet for possible customer
We use the information that you have given us in order to deliver the product or service required, provide offers for future products or services.
We will not share this information with anyone outside of the organisation for anything other than operational reasons.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting our office and making the request in writing.
- We have a contractual obligation.
- We have a legal obligation.
- We have a vital interest.
- We need it to perform a public task.
- We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep the information for at least 3 years. We will then dispose your information by deleting it from our system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
ICO website: https://www.ico.org.uk